What is a RACI?
As part of the ITIL process, a RACI is a model used to determine responsibility of tasks.
R – Responsible (person who performs the actual work)
A – Accountable (person who has the final accountability- like Highlander – there can be only one)
C – Consulted (people who are consulted and taken advice from before and during the task)
I – Informed (people who are informed AFTER the task is completed)
I built my RACI model in Excel 2013. You can use whatever program or napkin you are comfortable with.
Determine what resources you want to include in your RACI. I used the organizational chart for our IT group. I color coded the resources by role (Director, Manager and Employee) to make it easier to read and showed contractors with a “c” above their name.
How you gather and categorize your tasks will depend on your company. I gathered high level tasks from the group then took that list and created categories to fit everything into. I ended up with two main sections: Services Administration and Services Groups.
Services Administration contained tasks everyone does regardless of group:
Services Groups contains standard groups or departments:
End User Services
Once you have determined the high level categories, you can sort your tasks to fit within those groups. For example, the “Network” category could have the following tasks:
Once you have built the structure, the easy part is filling in the RACI. Your finished RACI should look something like this:
What All This Info Means
A RACI Model is a very useful tool, whether it be for one project or for everyday tasks. Once you have the model established, your team can easily reference it to see what resource to go to for what tasks. It can also be used to determine duplication of efforts and gaps among roles. It is an excellent way to chart your job descriptions and make changes as tasks are added/moved.
I hope this helps. Happy RACI building! Feel free to send me a tweet if you want the generic template.